Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact Town & Countrys K9, make an enquiry, request information, or otherwise communicate with us.

Information you may provide

• Your name
• Email address
• Telephone number
• Information included in your enquiry or message
• Information relating to your dog where relevant to a grooming enquiry

We may also automatically receive limited technical information when you visit our website, such as browser type, device information, approximate location and website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests.
• Provide information about our dog grooming services.
• Assist with enquiries relating to our premium dog-food products.
• Communicate with you about your request or service.
• Improve our website, services and customer experience.
• Maintain website security and prevent misuse.
• Meet applicable legal and regulatory requirements.

We will only use your personal information where there is a lawful basis for doing so under applicable data-protection legislation.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

Where necessary, information may be shared with trusted service providers who help us operate our website or provide related services. Such providers should only process information for appropriate business purposes and subject to applicable confidentiality and data-protection requirements.

We may also disclose information where required by law, regulation, court order, or to protect our legal rights, customers or business.

4. Cookies & Website Technologies

Our website may use cookies or similar technologies to help the website function properly, understand website usage, improve performance and provide a better user experience.

What are cookies?

Cookies are small text files stored on your device when you visit certain websites. They can help websites remember preferences and understand how visitors interact with pages.

Where required, we will request appropriate consent for non-essential cookies and similar technologies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting or reporting requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

7. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of certain information where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

8. Marketing Communications

If we send marketing communications, we will provide an appropriate way for you to opt out of receiving further marketing messages.

You can contact us at any time if you no longer wish to receive marketing communications from us.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Town & Countrys K9 is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reading the privacy policies of any external website you visit.

10. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed at children. We do not knowingly collect personal information from children where prohibited by applicable law.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data-processing practices.

When we make changes, the updated version will be published on this page with a revised "Last Updated" date.