1. About These Terms
These Terms & Conditions apply to the website and services provided by Town & Countrys K9, located at Dundeanne, Selby Rd, Doncaster, South Yorkshire, DN6 0ES.
Town & Countrys K9 provides dog grooming services and sells or supplies premium dog-food products. Specific service or product arrangements may be subject to additional terms provided at the time of booking or purchase.
2. Use Of Our Website
You may use our website for lawful purposes only.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website or systems.
- Introduce malicious software or harmful code.
- Copy or reproduce website content without permission.
- Interfere with the normal operation or security of the website.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our website, business or users.
3. Dog Grooming Services
Our grooming services are provided based on the information available to us about your dog and the grooming requirements discussed with you.
Grooming results may vary depending on factors including coat condition, breed, coat type, previous grooming, behaviour, age and the condition of the dog at the time of the appointment.
If a dog's coat is severely matted, tangled or otherwise unsuitable for the requested grooming style, we may recommend or carry out a different grooming approach where reasonably necessary for the dog's welfare.
4. Appointments
Appointments should be attended at the agreed time. Please allow sufficient time for drop-off, discussion of grooming requirements and collection.
If you are running late, please contact us as soon as reasonably possible. Delays may affect the available grooming time or appointment schedule.
We may need to reschedule an appointment in circumstances outside our reasonable control, including staff availability, emergencies, equipment issues or other unforeseen circumstances.
5. Dog Health, Safety & Behaviour
You should inform us of any relevant health, medical, behavioural or other conditions that may affect your dog's grooming appointment.
This may include, where relevant:
- Skin conditions or visible irritation.
- Allergies or known sensitivities.
- Recent injuries or surgery.
- Existing medical conditions.
- Medication that may affect grooming or behaviour.
- Anxiety, aggression or other behavioural concerns.
- Parasites or contagious conditions.
We reserve the right to stop or modify a grooming service where we reasonably believe continuing could pose a risk to the dog, staff or other animals.
6. Products & Premium Dog Food
Product information displayed on our website is provided for general information. Product availability, packaging, ingredients and specifications may change from time to time.
Customers should always check the product packaging and manufacturer information for current ingredients, feeding guidance, allergens and other product details before feeding a product to their dog.
If your dog has allergies, dietary restrictions or specific nutritional requirements, you should seek appropriate professional veterinary advice before changing your dog's diet.
7. Prices & Payments
Prices for grooming services and products may be displayed on our website or communicated directly to customers.
We reserve the right to update prices where necessary. Any applicable price will be confirmed before a service or purchase is completed.
Where payment is required, customers agree to provide accurate payment information and pay the applicable amount when due.
8. Cancellations & Changes
If you need to cancel or change a grooming appointment, please contact us as early as possible.
Where we operate a specific cancellation or no-show policy, the applicable policy will be communicated to you at the time of booking.
Repeated missed appointments or late cancellations may affect our ability to accept future bookings.
9. Liability
We take reasonable care when providing our services and handling dogs and products.
However, dogs can react unpredictably to grooming, handling, unfamiliar surroundings and other animals. You should provide us with accurate information about your dog that may reasonably affect the service.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable law.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos, photographs, design elements and other materials, belongs to or is licensed to Town & Countrys K9.
You may view the website for personal and legitimate purposes, but you must not reproduce, modify, distribute or commercially exploit our content without our prior written permission.
11. Privacy
Your use of our website may involve the collection and processing of personal information.
Our handling of personal information is explained in our Privacy Policy.
12. Changes To These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or legal requirements.
The latest version will be published on this page with an updated "Last Updated" date.
Your continued use of the website after changes are published may constitute acceptance of the updated terms where applicable.
13. Governing Law
These Terms & Conditions are intended to be governed by the laws applicable in England and Wales, subject to any mandatory consumer rights that apply to you.
Nothing in these terms is intended to remove or reduce any statutory rights you may have as a consumer.
We're Happy To Help.
If you have any questions about these Terms & Conditions, our grooming services, products, appointments or anything else, please contact Town & Countrys K9.